Privacy

Account & data deletion

Request deletion of your Lumina Television account. After you confirm by email, we delete the account and cancel any active Stripe subscription automatically.

App

Lumina Television

Developer

Lumina Network

How to request deletion

Submit the form below, or email support@luminanetwork.tv. Verified requests are completed within 30 days, usually as soon as you confirm the email.

Send a request with the email on your Lumina account (and your name). A reason is optional.
Open the confirmation email and tap “Confirm deletion.” The link expires in 24 hours.
We delete the account and immediately cancel any Stripe subscription so billing stops.
You receive a confirmation email when it is done.

If you can still sign in, you can also delete from the app: Settings → Delete account. That path also stops Stripe billing.

What is deleted and what is retained

Deleted

Account username (display name)
Email address
Password
Profile data (avatar, notification and account preferences)
Viewing data (watch history, continue watching, watchlist, episode progress)
Device pairing tokens, push tokens, and password-reset tokens
Active Stripe subscription (cancelled immediately)

Retained

Payment and billing records required for tax, accounting, and fraud prevention — kept for 7 years. The account identifier is removed where possible.
Records held by Stripe as payment processor, subject to Stripe’s retention policy.
Anonymized or aggregated analytics that cannot identify you.
Information required for a legal hold, dispute, or applicable law, only as long as that obligation lasts.

Request form

We email a confirmation link to the address on the account. Nothing is deleted until you click that link.

Contact

Questions: support@luminanetwork.tv

Lumina Network · Lumina Television