Member support

We're here to help

Message our team directly inside Lumina. Replies land right here — and on the Support button you'll see across the site.

Playback

Buffering, black screens, or a title that won't start on your TV, phone, or browser.

Billing

Subscription charges, plan changes, receipts, or cancelling your membership.

Sign-in

Password resets, device pairing codes, or trouble accessing your account.

Support hours

Monday – Friday · 9:00 AM – 6:00 PM ET

Messages sent outside these hours are answered the next business day. Prefer a call? See all contact options.

Lumina Support

How can we help?

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